Frequently Asked Questions (FAQs)
Q: How long can I lease a unit?
A: In general, storage units are leased on a month-to-month basis. However,
a fixed term lease agreement can be negotiated. Please ask
us about our current specials and long-term lease discounted rates.
Q: Will I be able to access my unit at any time?
A: No. "Regular hours" access to both sites is 7:00 a.m. to 7:00 p.m., 7 days a week. "After hours" access can be arranged by phone (830 997-4876).
Q: Can I access my storage unit with a truck?
A: In most areas there is enough turning room to maneuver a truck.
Q: What is the temperature range for the climate-controlled
units?
A: Our climate-controlled storage buildings are regulated so that the unit temperature
does not exceed 85°F or cool to less than 55°F.
Q: I have some tall items - what is the height of
the units?
A: In general, each unit is 8' in height. The actual height will vary depending
on the storage unit you have selected.
Q: I have some wide items - what is the dimension
of the access doors?
A: The access door to each unit is generally 6'6" high. The width of the
door will depend on the size of storage unit you have selected. Most units have
either a 4' or 8' wide door. The 5' x 5' and 5' x 10' units each have a 3' wide
door. The entrance door to the climate controlled buildings is 4' wide.
Q: When does a late charge apply?
A: A late charge of $20 per unit is charged when the 10-day "Grace Period" has ended. Payments are due on the 1st day of each month, and the late charge of $20 per unit is applied on the 11th day of each month that the payment is late.
Q: How and where do I make my payments?
A: Payments can be made in the form of check or money order paid to "D&D Mini Storage", and mailed to P.O. Box 236, Hye TX 78635.
You might choose to use your bank's online bill-pay for ease.
Please ensure your full name and unit number(s) is included when making any payment or sending correspondence.
When mailing payments, please ensure the payment is sent with enough time to be received by the payment due date (i.e., the first of each month).
Recurring credit card can be arranged with our book-keeper, and will be scheduled to process on the payment due date (i.e., the first of each month). If a credit card payment fails to clear, then a reprocessing fee of $20 will be applied to the account for each occurrence.
Q: What are the office hours for D&D Mini Storage?
A: Our main office is open from 8:00 a.m. to 5:00 p.m., Monday to Friday, for your
inquiries (830-997-4876).
Q: I have other questions not in this list - how can
I contact your office?
A: Click here to be redirected to our Contact
page. This will give you all the contact details for our main office.
Q: Where do I send my comments or complaints? What
is your email address?
A: Please send any comments or complaints to Oliver
Deike at our main office.