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Frequently Asked Questions (FAQs)

Q: How long can I lease a unit?
A: In general, storage units are leased on a month-to-month basis. However, a fixed term lease agreement can be negotiated. Please ask us about our current specials and long-term lease discounted rates.


Q: Will I be able to access my unit at any time?
A: Yes. Access to both sites is available 24 hours a day, 7 days a week.


Q: Can I access my storage unit with a truck?
A: In most areas there is enough turning room to maneuver a truck.


Q: What is the temperature range for the climate-controlled units?
A: Our climate-controlled storage buildings are regulated so that the unit temperature does not exceed 85°F or cool to less than 55°F.


Q: I have some tall items - what is the height of the units?
A: In general, each unit is 8' in height. The actual height will vary depending on the storage unit you have selected.


Q: I have some wide items - what is the dimension of the access doors?
A: The access door to each unit is generally 6'6" high. The width of the door will depend on the size of storage unit you have selected. Most units have either a 4' or 8' wide door. The 5' x 5' and 5' x 10' units each have a 3' wide door. The entrance door to the climate controlled buildings is 4' wide.


Q: When does a late charge apply?
A: A late charge of $20 per unit is charged when the 10-day "Grace Period" has ended. Payments are due on the 1st day of each month, and the late charge of $20 per unit is applied on the 11th day of each month that the payment is late.


Q: How and where do I make my payments?
A: Payments can be made in the form of check or money order paid to "D&D Mini Storage", and mailed to P.O. Box 236, Hye TX 78635.
Any cash payments are to be directly arranged with Oliver Deike (830 997 4876).
At this time we are not set up to receive payments by credit card, bank draft or PayPal. You might choose to use your bank's online bill-pay for ease.
Please ensure your full name and unit number(s) is included when making any payment or sending correspondence.


Q: What are the office hours for D&D Mini Storage?
A: Our main office is open from 7:00 a.m. to 9:00 p.m., 7 days a week, for your inquiries (830-997-4876 or 800-499-4876).


Q: I have other questions not in this list - how can I contact your office?
A: Click here to be redirected to our Contact page. This will give you all the contact details for our main office.


Q: Where do I send my comments or complaints? What is your email address?
A: Please send any comments or complaints to Oliver Deike at our main office.


 

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